Return Policy
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Goods are not to be returned without DBM Return Goods Authorization Number .
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Customer will bear the freight costs of the returned goods.
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All returned goods must be in original packaging, otherwise damaged goods will be invoiced.
Verification of your order
By visiting our online store, you can find out about each product before adding it to your shopping cart. In addition, you can change the content of your shopping cart at any time before placing the order and paying.
Non-availability of products
The availability of certain products may be limited and the products may not be delivered immediately. Distributions Bel-Mar.Inc cannot modify or withdraw products at any time without notice. If an ordered product is not available, we will notify you by email and your order will be automatically canceled with respect to the product in question; however, Les Distributions Bel-Mar.Inc may, at its discretion, communicate with you to allow you to maintain your order subject to a new delivery date established based on the possible availability of the product.
Limits
Les Distributions Bel-Mar.Inc reserves the right to refuse any order placed on the website. We may, at our sole discretion, limit or cancel the quantities purchased. These restrictions may include orders placed by or under the same account, the same credit card and / or orders with the same billing and / or delivery address. In case of modification of an order or cancellation, we will communicate with you by email. Les Distributions Bel-Mar Inc reserves the right to limit or prohibit orders which, in our sole judgment, appear to have been placed by merchants, resellers or distributors or having been placed simultaneously with a technical problem.
Cancellation or modification of order
If you wish to cancel or modify your order once the transaction is complete, you can do so if the order has not been processed by contacting us as soon as possible, either by email at: info @ dbmled .com or by phone at 1 450 417-1121. We will try to do our best to satisfy your request. However, we cannot modify or cancel an order once it has entered the shipping process.
Accepted methods of payment
The following payment methods are accepted: Credit cards Prepaid credit cards Paypal account interac transfer
Paypal internet payment solution
During the payment process, if you choose to pay with Paypal, you will be redirected to the paypal internet payment solution service.
Please note that we do not have access to, nor do we store any computer data from any credit information transactions. The only information obtained is the result of the transaction.
Please note that when a user creates a duly registered Paypal account for the first time, the banking solution may not authorize payment immediately; a delay may be necessary. This situation creates additional delay in processing your order. This will only be dispatched when Paypal finalizes the payment.
Taxes
The taxes applied to your order are in accordance with the rates applicable in accordance with federal and provincial tax laws, depending on the delivery address associated with your order.
If you return an item for refund, the taxes you paid for that item will also be refunded.
Carrier
Orders will be shipped by Purolator and Canada Post. The latter agree to leave the package in the nearest pick-up point in the event that no one is absent at the time of delivery to the address provided during the purchase order; in this case, a delivery notice will be left at the door giving you the information necessary to collect your package. During recovery, you will be asked for a valid photo ID to take possession of your package.
Track your package
When your order is shipped, Les Distributions Bel-Mar Inc will send you an email to the email address provided when ordering. The email will confirm that your order has left our premises and provide the tracking number to use so that you can follow the path of your package.
Price adjustment
Please note that no price adjustment is granted for a purchase at the online store. Exchange or return policies prevail.
Contact us
Do you have any questions or comments regarding the online purchasing conditions described below? Please communicate by email at: info@dbmled.com or by phone at 1 450 417-1121
CONFIDENTIALITY
By visiting the website of Les Distribution Bel-Mar Inc. or by making an online purchase, you accept the terms of our policy and the modifications that may be made from time to time.
Personal information is collected online when users voluntarily register on our site to purchase products, receive our newsletter and when they make a purchase.
We use personal information to process your requests or orders and track transactions. We may also use this information to make offers to you, provide you with targeted products, and help us develop and improve our site as well as tailor it to your interests.
Personal information collected will not be used, disclosed or stored for purposes other than those specified at the time of collection, unless you obtain your consent or are required to do so by law.
For any questions or comments regarding this policy or to withdraw your consent, please go to the Contact Us section of our website.
The transport costs are established according to rules which consider the volume, the mass, the number of articles and / or the amount of the order.
Orders will be delivered to the address indicated by the customer when paying for his order. Delivery is normally made within 1 to 2 working days following the processing of the order, but this period cannot be guaranteed by LES DISTRIBUTIONS BEL-MAR INC.
LES DISTRIBUTIONS BEL-MAR INC disclaims all responsibility in the event of a missed deadline due to an error on the part of the third party who makes the delivery.
Free recovery at the DBM warehouse
In-store recovery is offered free of charge to all of our online customers.
Please wait for the email indicating that the order has arrived at your destination before going to the warehouse.